Bridging the Knowing, Doing Gap
Why Resilience Training Needs to Go Beyond Awareness
In most organizations, it’s not that leaders don’t know what to do it’s that they don’t do it.
Whether you call it inertia, risk aversion, or business-as-usual syndrome, there’s a growing gap between what organizations say they value in leadership and what they actually invest in. This knowing–doing gap shows up in every corner of the business, but nowhere more clearly than in leadership development.
At ZeroGap.co, we often see companies recognize the need to support their mid-career leaders, particularly those navigating transitions. They know retention is down, burnout is up, and that resilience isn’t just a buzzword, it’s a business imperative. They even want to take action.
But when it’s time to move from knowing to doing?
Crickets. Or worse, more of the same.
Comfortable Habits, Costly Consequences
Let’s name the elephant in the room: a lot of L&D practices are stuck in a cycle of delivering content without delivering real impact. And it’s not because people don’t care. If you ask most learning leaders what they want, they’ll say, “I want to drive business impact, not just check the training box.”
And yet, many still fall back on what’s familiar: another workshop, another LMS module, another PowerPoint deck. As one colleague calls it, a fur-lined rut. Comfortable, familiar and ineffective.
This isn’t a character flaw. It’s human behavior. We default to what we know—even if we know it’s not working.
Research shows that even when people are promised a better outcome with change, 70% still choose the status quo. Why? Because change feels risky, even when the risk is only perceived to be so. And unless the current state becomes unacceptable, we often stay where we are.
The Same Gap Shows Up for Learners, Too
Here’s the irony: the same knowing–doing gap that prevents L&D from innovating also appears in the learners themselves. Participants attend a session, get the knowledge, maybe even feel inspired, and then go right back to their regular routine.
Because behavior change is hard, knowledge transfer without reinforcement doesn’t stick. Insight without action doesn’t transform anything.
That’s why the Resilient Leaders Program exists. To close that gap.
The Resilient Leaders Program: Built for Behavior Change
This isn’t another “one and done” workshop.
Our program is intentionally designed to move people from insight to implementation, from awareness to action.
Each module aligns personal leadership growth with organizational strategy. But more importantly, we embed reinforcement through:
Bi-weekly coaching and community check-ins
Practical frameworks (like AHA + R4) that simplify complex challenges
Live application and reflection prompts that encourage action, not just learning
Tools like Power Phrases and Confidence Rewires that make change tangible
We don’t just teach resilience. We help leaders build it, test it, and sustain it through the inevitable storms of leadership.
This isn’t theory. It’s structured, supported, applied learning that sticks.
Don’t Wait for the Status Quo to Break
Here’s the question for organizations:
Are you going to wait until the current state becomes unacceptable before you take action?
Or will you close the knowing–doing gap now?
Because leadership resilience isn’t just a nice-to-have anymore, it’s what determines whether your teams stay, thrive, or stall out. If you know that and you still don’t act, the cost isn’t just missed potential, it’s avoidable failure.
The Resilient Leaders Program is here for the organizations that are done with delay and ready to lead forward.
Learn more and explore the next cohort →
https://learn-zerogap.thinkific.com